Malawi
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1. General
Number of staff?
Organisation structure?
What is your biggest challenge at the moment?

SDNP
9 staff  (not all manage the domain)
3 staff for ccTLD (technical, coordinator, accountant)

Biggest challenge: Creating awareness: .mw used to be managed outsider
the country the country and just came back in 2002. There was not much
trust into the domain registrators.

2. Registration Process
How do registrations arrive?
How many people deal with them?
How are registration policies implemented?

There are second level domains. But you can also register directly
under the TLD.

You do not have to be in the country to register a domain name.

After registrering your domain on the web iste or by e-mail, an e-mail
gets sent back to the registrant. Registration needs to be confirmed
by registrant.

3. Registry Data Store
Is there a single database?
How are zone files generated?
How is whois data generated?

a single database

4. DNS Service
Which authoritative name servers are there?
Which software is used?
How is the zone file updated and distributed?

5 name serves (2 of them at SDNP), one in AU, one in the US (psg.com),
one in the UK, one at the RIPE NCC

BIND9

6. Whois Service
Which whois servers are available?
Which software is used?
How is whois data generated?

whois server: 

7. Boxes
Computing infrastructure in general (machines/OSes)?
Who owns and operates it?
Monitoring / reliability?

RedHat 9.0 and Solaris
MRTG
Two international links, one VSAT, one through the local telco
No major downtime (99% up).